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Veeam Endpoint Backup 1.1.x may have an issue with Windows 10 machine updated with the latest big update. Windows 10 support has been introduced in version 1.1 and it works well, but after the Threshold 2 (or Fall Upgrade) some Veeam Endpoint Backup database files could be moved during the OS upgrade procedure.

It’s not sure yet if all version are impacted or only Windows 10 coming from a previous major upgrade (Windows.old is normally used to keep a rollback for an in-place upgrade).

You will have this issue if, after upgrading to Microsoft Windows 10, you receive the error message “Services suddenly stopped working” in the Veeam Endpoint Backup Control Panel.

The solution actually is quite simple. Within 3 days after completing the upgrade to Microsoft Windows 10 perform the following actions:

1. Go to Control panel > Administrative Tools and run Services. Stop the Veeam Endpoint Backup service.

2. Run regedit.exe and locate the HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup key. Create the following value under this key:

Name = Recreatedatabase
Type = DWORD
Value = 1 

3. Start Veeam Endpoint Backup service

4. Allow some time for the new database instance to be created (5 minutes should be enough).

5. Stop Veeam Endpoint Backup service

6. Run regedit.exe and delete the Recreatedatabase value from HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup key.

7. Move VeeamBackup.mdf and VeeamBackup_log.ldf replacing the existing files in the target folder

From:    C:\Windows.old\windows\System32\config\systemprofile
To:        C:\Windows\System32\config\systemprofile

8. Start Veeam Endpoint Backup service.

For more information see Veeam KB 2057.

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Virtualization, Cloud and Storage Architect. Tech Field delegate. VMUG IT Co-Founder and board member. VMware VMTN Moderator and vExpert 2010-24. Dell TechCenter Rockstar 2014-15. Microsoft MVP 2014-16. Veeam Vanguard 2015-23. Nutanix NTC 2014-20. Several certifications including: VCDX-DCV, VCP-DCV/DT/Cloud, VCAP-DCA/DCD/CIA/CID/DTA/DTD, MCSA, MCSE, MCITP, CCA, NPP.