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This book is part of Operationalize Your World (OYW), a workshop that Kenon Owens and Iwan ‘e1’ Rahabok created back in 2016 as a free book (Iwan is the same author of the VMware vSphere Metrics, 4th edition book also available for free).

The VCF Operations Transformation, 4th Edition book describes that what you architect is SDDC, but what you handover as a business result to your CIO is IaaS. The transformation from SDDC to IaaS requires IT Operations Transformation. We transform from complaint-based to SLA-based, which requires fundamental process changes from alert-driven to insight-driven.

SDDC is a system, IaaS is a service. A system cares about its architecture, while a service cares about its service level. 

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